Privacy and Cookie Policy

Date Posted: February 2020

At Antokol we take your rights seriously and have created our privacy and cookie policies to keep you informed of how your data is used.

If you have any comments or queries about our policies please contact Izabela Szluinska via email on: or by post to: Izabela Szluinska, Antokol Care Home, 45 Holbrook Lane, Chislehurst, Kent BR7 6PE.

Privacy policy

Your privacy is important to Antokol and our privacy policy provides information about the personal information that Antokol collects about residents at Antokol Care Home.

The personal information we collect helps us care for our residents, their families and loved ones and our team members and volunteers. Personal information is any information that identifies a living individual. This privacy policy explains what information we collect, how intend to use it, the legal reasons for using your information and your rights under the law. Antokol is committed to making sure that personal information is used appropriately according to the law, and that confidential information given to us by you or others, is kept confidential and secure. Antokol has appointed Izabela Szluinska to help safeguard the way your information is used and uphold your information rights. If you have any concerns or questions about how your information is being used, you can contact Izabela Szluinska at Antokol (see contact details above).

Residents

This is the personal information we hold on you:

Name, title, address and other contact details
Date of birth, ethnicity, marital status, occupation
NHS number and contact details, including next of kin or carer details
Your family and carers
Bank details, invoices and debt information
Funding and personal allowance records
Contracts with Antokol Care Home
Power of Attorney, advocate or carer information
Your records if the service is transferring to us under contract from another care provider
Information relating to your health and wellbeing and social care support and interventions, including care plan documentation, medication records, accident records and death records
Assessment of needs
Family health or social history
Hospital, GP or Social Care referrals
Reports about X-rays, pathology and other results
Updates relating to care plans and other aspects of your health and care
Clinical Incidents that you have been involved in i.e. infection outbreaks
Information regarding adult safeguarding including concerns or protections in place
Religion

How do we use your information?

We use your information to deliver the best care possible while you are in our care and this includes:

Health and Social Care information, which helps us make sure you receive your medication, as well as getting you to your hospital and GP appointments
Understanding your beliefs, to help you receive the spiritual care and support
Customer surveys and feedback to help us improve the care that we provide to you
Using information to protect you from individuals who wish to harm you
Understanding your communication (hearing, speech, language) to help us to communicate effectively with you
Handling concerns and complaints about the care we provide
Investigating incidents
Using your image to identify you
Sharing your photograph in marketing materials and publications, where you have provided consent
For the prevention of crime (CCTV)

Relatives or next of kin and emergency contact details are requested to help Antokol protect residents by having points of contact for use only in emergency situations. The source of this data will either be yourself, your relatives, carers or previous care providers.

General Data Protection Regulation

The General Data Protection Regulation, which came into force on 25^th May 2018, requires Antokol to have a legal basis before we process information with others. The lawful basis for processing your personal information is that is a legitimate interest to provide direct care and social care services to our residents. We also process your information for the purpose of performing a task carried out in the public interest or in the exercise of official authority.

We also need to use the data in order to provide medical diagnoses, direct care, health and social care services to you and for adult safeguarding purposes, where it is necessary to protect your vital interests when you are physically or legally incapable of providing consent.

Marketing

We provide newsletters and other information to you, your family, carers, individuals involved with Antokol such as our trustees and volunteer networks. Opt out and preference change links are on all e-newsletters.

Information sharing

Antokol works in partnership with a number of organisations and will share your information, when required, with:

Commissioners and care agencies who are contributing to your care, such as primary care services (GPs), local authorities (social services) NHS trust hospitals, mental health and community services
People with Power of Attorney, or those you have authorised access, when it is in your best interest
When legally required to do so, including regulatory compliance (CQC in England and CIW in Wales)
With trusted providers who host our IT, archiving medical records, email and surveys
Corporate teams within Antokol that provide ‘back office’ support on behalf of Antokol such as communications and information governance, clinical governance, audit and research

Your rights in relation to your Personal Information

You have the right to:

Make a Subject Access Request asking for information about, or copies of the information we hold about you
As soon as you become aware that some information is incorrect, let us know or inform Izabela Szluinska
You can request the deletion or removal of personal information where there is no compelling reason for its continued processing (it does not apply to health records)
Restrict processing. You can request that we stop processing your information if you do not wish it to be shared

Data portability. You can request that the personal information provided by you is exported to a universal format so it can be imported into another system
Object to processing relating to marketing and profiling
Not be subject to automated decision-making including profiling
Lodge a complaint with the Information Commissioner’s Office: http://ico.org.uk

Cookie policy

When you use our website, certain personal information may be obtained by automated means, such as browser cookies, device identifiers, server logs and other technologies.

What are cookies?

Cookies are computer text files that websites send to a visitor’s computer or other device to uniquely identify that visitor’s browser or store information or settings on that visitor’s browser.

Web beacons, also known as internet tags, pixel tags or clear GIFs, link web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

What kind of personal data is collected using cookies?

The information we collect using cookies may include your device IP address, domain name, identifiers associated with your devices and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our website (such as the web pages you visit and links you click), the pages that led or referred you to our website, dates and times of access to our website, geolocation information and other information about your use of our website.

Why do we use cookies and what do they do?

We may use cookies to help us with any of the following:

remember your personal information so you will not have to re-enter it
track and understand how you use and interact with our website
tailor our website around your preferences
measure the usability of our website
manage and enhance the functionality of our website

Cookies – your choices

We will obtain your consent before placing cookies or similar technologies on your computer. Additionally, you can stop certain types of cookies from being downloaded on your computer by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting http://www.allaboutcookies.org.

Please note that, without cookies or other automated tools, you may not be able to use all of the features of our website.

Third-party web analytics services

We may obtain personal information about your online activities over time and across third-party websites, devices and other online services. In addition, our website may use third-party online analytics services, such as those of Google Analytics and HubSpot. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP address, cookies and other device identifiers) to evaluate, for example, use of our website and to diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy.html. You may opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl+en=GB. To learn more about HubSpot, please visit http://legal.hubspot.com/privacy-policy.